Chelsea boss Frank Lampard laid into his players' mentality after their winning run was ended by a last-gasp defeat at West Ham.
Andriy Yarmolenko's 89th-minute decided earned a 3-2 victory for the relegation-threatened Hammers, ending Chelsea's run of three straight wins since football's restart.
Willian had given Lampard's side the lead from the penalty spot just before half-time, but the London rivals went into the break level after Tomas Soucek cancelled out the opener.
Michail Antonio gave West Ham the lead six minutes after the restart, but there hope for Chelsea when Willian equalised with just under 20 minutes remaining.
But Lampard was left raging after Yarmolenko's late winner meant Chelsea failed to capitalise on a defeat for their third-placed rivals Leicester.
Furious Lampard, whose team have dropped 18 points from winning positions, said: “We had an opportunity to go third, but you have to do every part of the game well to win.
"I'm not happy with any of the goals. You don't get given victories for scoring two goals, you have to be better than that.
“There's no point in being down but I can't help but say the truth today which is that it's a game we should have won tonight.
“It's not a big surprise – this is something that has happened a few times. We have had opportunities to jump teams above us and close gaps, and we haven't taken them.
“That's a sign of where we are and the reason why the rest of us are chasing Liverpool and Manchester City is the consistency they have developed.
"If you don't get details right in big games, you're going to drop points. I think at times we have played really well this season. As a group we need to find more consistency.
“The players have to show an extra mentality to do those bits to see the game through.”
Lampard had said his side had "got lucky" in their 1-0 FA Cup defeat to Leicester at the weekend – and following Wednesday's defeat, the manager said he felt a defeat like this had been coming.
The result meant they stayed failed to leapfrog Leicester into third place in the Premier League, while their advantage over fifth-placed Manchester United in the race for the Champions League places is now just two points.
"I'm very aware of it, he told Sky Sports. "I get to see the group as closely as anybody because it's my job, and I've seen us play great games, but I've seen us have moments when there have been opportunities around us to capitalise on a situation, close a gap, jump a team.
"And that's the difference at the moment, that shows how much work we've got to do."
Lampard was asked if his side could have done better to defend Antonio's sucker-punch decider, which came on the break as Chelsea went in search of a winner themselves.
"At that point you feel like we're the team that's going to win the game, we're dominating," the Chelsea boss replied.
"But you always know that Antonio he can stick it, and if we we're going to open up to try and score that winning goal we have to be ready to run the other way and defend, and defend better. Yeah we could [have done better]."
The manager called for perspective with Chelsea still in a strong position in the race for the Champions League, but insisted it was a game from which his side should have taken three points.
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"We're two points ahead of Manchester United, who have been playing fantastic, they're on a great run, they've beaten us twice and we're two points ahead of them," he said.
"Wolves are having a great season, they're two points behind us. We're one point behind Leicester who have had a great season.
"We're upset because we've come here and we want to win the game and we're in a decent position. So there's no point in me being down, but I can't help but say the truth, it's a game we should win today."
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